Edikted Return and Refund Policy [2024]
Shopping online can be convenient, but returns and refunds can sometimes feel complicated. With Edikted, understanding the process becomes essential. Whether you’re a first-time buyer or a returning customer, knowing the Edikted Return policy saves you time and effort.
Each step has its own set of conditions, from return timeframes to refund details. This guide breaks everything into manageable steps to make it easier for you to return or exchange items.
Edikted Return Policy
Edikted has clearly defined return policy to simplify the process for both U.S. and international customers. For U.S. shoppers, the return period is 30 days from the purchase date. This generous timeframe ensures you have enough time to assess your purchase. For international buyers, Edikted allows a slightly longer window of 45 days, considering the additional time required for global shipping.
To qualify for a return, the item must be in its original condition. This means it should remain unworn, unwashed, and include all original tags. Items that show signs of use or are missing tags might not be accepted. For swimwear and similar products, the hygiene seal must remain intact to ensure the return is processed.
Another critical point to note is the packaging. While using the original packaging is not mandatory, it is highly recommended to prevent any damage during transit. Damaged or improperly packed items could lead to delays or denial of the return.
How to Return Items?
The return process at Edikted is structured to provide convenience for both U.S. and international customers. Each step is designed to ensure your return is handled efficiently and securely.
For U.S. Customers
- Initiate the Return: Begin by accessing Edikted’s return portal. This platform allows you to start your return quickly and track its progress. Ensure you have your order details handy to make the process faster.
- Choose a Return Method: Edikted provides two return options for U.S. customers. You can drop off your package at the nearest return bar location or visit your local post office. Both options are easy to manage, allowing you to select what suits your needs best.
- Pay the Return Fee: A flat fee of $4.90 will be deducted from your refund amount. This fee applies regardless of the return method you choose. It’s important to factor this in when planning your return.
For International Customers
- Initiate the Return: Similar to U.S. customers, international shoppers need to start their return through Edikted’s international return portal. This ensures a streamlined process.
- Prepare the Package: Carefully pack your items to avoid damage during transit. Although using the original packaging isn’t mandatory, it’s highly recommended.
- Ship the Package: Purchase a return label and send the package to the address provided by Edikted. Using a trackable shipping method is strongly advised to ensure your package arrives safely.
- Cover Return Shipping Costs: Unlike U.S. returns, international customers are responsible for their return postage. Be sure to account for this cost.
Following these steps ensures your return is processed without unnecessary delays or complications. Each detail in the return process is meant to keep things straightforward and manageable.
Refund Process
The refund process at Edikted is straightforward, ensuring you receive your money back promptly after a successful return. Refund timelines vary depending on whether you are a U.S. or international customer, but the steps are transparent and easy to follow.
For U.S. Customers
Once your returned items are received and inspected, Edikted processes refunds directly to your original payment method. This ensures consistency and security. Typically, the inspection and approval take about 3 business days. After that, the refund is issued, but it might take an additional 3-5 business days for the amount to reflect in your account, depending on your bank’s processing times.
For International Customers
Refunds for international returns follow a similar process but may take slightly longer due to additional shipping times. Once the return is received and reviewed, the refund is initiated. The processing period can range from 5-10 business days. Like U.S. customers, refunds are sent to the original payment method. Keep in mind that the original shipping charges are non-refundable.
Exchange Policy
For U.S. Customers
Edikted provides free exchanges for items requiring size adjustments. If you’ve purchased a piece of clothing that doesn’t fit, you can easily request an exchange. The process begins with initiating the return through Edikted’s portal. Once the original item is received and inspected, the exchange order is processed and shipped at no additional cost.
It’s important to note that exchanges are limited to one per customer. If the second item still doesn’t meet your needs, a return and refund might be the better option. This limitation ensures the exchange process remains efficient for all customers.
For International Customers
Direct exchanges aren’t available for international orders. Instead, customers must return the original item and place a new order for the desired size or product. While this might feel like an extra step, it allows Edikted to focus on providing quick refunds and restocking the inventory promptly.
Frequently Asked Questions (F.A.Q)
Can I return items after the return window has expired?
No, Edikted strictly enforces its return window policies. Returns must be initiated within 30 days for U.S. customers and 45 days for international buyers. If the timeframe has passed, the return will not be accepted.
Are sale or discounted items eligible for return?
Not always. Items purchased on sale or through promotional discounts may have limited or no return options. Some of these items might be marked as final sale, which means they cannot be returned or exchanged. Always check the terms for discounted products before purchasing.
How do I track my return?
For U.S. customers, return tracking details are provided through Edikted’s return portal once the process is initiated. International customers are advised to use a trackable shipping method and retain the tracking number for future reference.
What happens if my returned item is damaged or doesn’t meet the conditions?
If the returned item is found to be worn, washed, missing tags, or damaged, Edikted may reject the return request. In such cases, the item might be sent back to you, or the refund may be denied.
Can I exchange an item for something entirely different?
Exchanges are only allowed for size adjustments of the same product for U.S. customers. If you wish to get a different product, you must return the original item for a refund and place a new order.
Will I get a refund for shipping fees?
No, the original shipping fees are non-refundable. Additionally, international customers are required to pay for return shipping costs.
How long will it take to process my refund?
For U.S. returns, refunds are processed within 3 business days of receiving the returned item, though bank processing may take an additional 3-5 business days. For international customers, refunds may take 5-10 business days after the item has been inspected.
Wrapping Up
Edikted return policy is designed to provide a fair and straightforward experience for customers. By understanding the key conditions, timelines, and procedures, you can ensure a smooth process whether you’re returning, exchanging, or requesting a refund.
