B&H Return Policy & Refund | A Complete Guide [2024]

Understanding the return policy of an online retailer can often feel like deciphering a complex puzzle. When it comes to B&H, a beacon in the realms of photography, video, and audio equipment, understanding their return and refund protocol is crucial for a hassle-free shopping experience. Whether you’re a professional photographer, an avid videographer, or an audio enthusiast, knowing the ins and outs of B&H return policy ensures that your investments are protected. In this guide, we have described B&H’s return and refund process, built to support customer satisfaction and confidence in every purchase.

Store Name	B&H Photo Video
Return Window	30 days from the date of receipt.
Refund Process	Refunds are issued to the original form of payment. Shipping and handling fees are non-refundable.
Exchange Policy	Exchanges allowed within 30 days for different colors or sizes, processing takes 3-5 days.
Return Methods	Online or In-store returns accepted. Items can be returned by mail or in person at B&H store locations.
Customer Service	Available via phone, live chat, and email. B&H prides itself on assisting with returns and other inquiries.

Table of Contents

B&H Return Policy

B&H offers a customer-friendly return policy that allows for returns within 30 days from the receipt of your purchase. This policy applies to a wide array of products, ensuring that customers can shop with peace of mind.

To be eligible for a return, items must be in new condition, encompassing all original packaging and materials. This ensures that your return process is smooth and void of any hiccups. The policy is crafted with the consumer’s convenience in mind, allowing for both exchanges and refunds, depending on your preference.

B&H understands that not every purchase meets expectations, which is why they offer a comprehensive return procedure. Whether you’re looking to return a brand-new item or a used product, B&H has got you covered.

For new products, the condition must be pristine for a successful return. On the other hand, B&H also accommodates returns for used items, offering a 90-day warranty on most pre-owned equipment. This flexibility underscores B&H’s commitment to customer satisfaction across the board.

Exceptions to the B&H Return Policy

While B&H’s return policy is inclusive, there are certain exclusions. Digital items, opened software, and special-order products, among others, are not eligible for returns. This is in place to protect the integrity of software licenses and custom-made items. Understanding these exclusions beforehand can save you from any surprises should you decide to return a product.

Before we move on to the detailed return process and other intricacies of B&H’s policy, it’s important to note that the information provided here is designed to make your return process as straightforward as possible. With a clear understanding of what to expect, you can shop with confidence, knowing that B&H’s return policy has got your back.

Return Process at B&H

Knowing the return process at B&H is designed to be straightforward and user-friendly, ensuring you can manage returns with ease. To initiate a return, the item must be in “as new” condition, meaning it should be in its original packaging and include all manuals, accessories, and documentation. Here’s a step-by-step guide to help you through:

Initiate the Return: Start by logging into your B&H account online, filter items by “Eligible for Return,” and follow the prompts to start a return. Alternatively, you can utilize the live chat option on the B&H website for assistance in initiating a return.
Package Your Return: Pack the item securely in its original product packaging. Ensure all manuals, accessories, and included items are returned. This is crucial for a successful return process.
Ship the Item Back: You can drop off your package at any FedEx location for shipping. Be aware that return shipping costs are generally the customer’s responsibility unless the return is due to an error on B&H’s part, in which case they will cover the shipping costs.

Refund Process and Timeline

Once B&H receives and processes your return, the refund process begins. The inspection and processing of your returned item usually take 1-2 business days. After processing, the refund may take up to 5 business days to appear in your account.

If the return is due to a defect or a mistake by B&H, the shipping fee you paid will also be refunded. However, be mindful of potential delays in the refund process, such as issues with the item’s packaging or payment method processing times.

Exchange Policy

If you prefer an exchange over a refund, B&H accommodates exchanges for different colors or sizes of the same item.

The processing for exchanges takes approximately 3-5 days. It’s a simple and efficient way to ensure you get the product that best meets your needs.

Special Conditions and Restocking Fees

B&H strives to make returns as painless as possible, but there are specific conditions where a 15% restocking fee may apply, or a return may be refused.

This typically occurs if the returned item is not in its pristine, new condition, or if it lacks its original packaging and accessories. Understanding these conditions can help you avoid unexpected fees or return issues.

B&H’s Warranty Claims and Non-Returnable Items

Understanding B&H’s warranty claims and the specifics around non-returnable items can save you time and ensure you’re making informed purchasing decisions. Here’s what you need to know:

B&H Warranty Claims Policy

B&H stands behind the quality of its products with a warranty policy designed to protect your purchases. For most products, B&H offers a 90-day warranty covering functional and operational defects under normal use conditions. Should you encounter a defect within this period, initiating a warranty claim is straightforward. Contact B&H’s customer service to guide you through the replacement or repair process, ensuring you’re not left without support.

Non-Returnable Items

While B&H’s return policy is comprehensive, certain items are deemed non-returnable. This includes opened software, unwrapped books, opened consumables like ink cartridges and batteries, and custom-made orders. Additionally, submerged underwater equipment and specific electronics once opened cannot be returned. Being aware of these exceptions before making a purchase can help prevent any surprises if you decide to return a product.

Tips for a Hassle-Free Return

To ensure your return process is as smooth as possible, here are some tips to keep in mind:

Package Returns Carefully: Securely package your items in their original packaging to prevent damage during shipping and to meet B&H’s return criteria.
Include All Materials: Make sure to return all manuals, accessories, and freebies included with your purchase to avoid deductions from your refund.
Be Mindful of the Return Window: Initiate your return within the 30-day period to ensure eligibility for a refund or exchange.
Understand Restocking Fees: Familiarize yourself with scenarios that may incur a 15% restocking fee, such as returning an item not in its original condition.

Frequently Asked Questions (F.A.Q)

What items cannot be returned to B&H?

Non-returnable items include opened TVs, monitors 37″ and larger, opened computers and computer software, electronic software downloads, opened consumable items (e.g., film, tapes, bulbs, CDs, DVDs, ink cartridges, etc.), custom-made orders, and underwater equipment that have been submerged.

How does B&H handle defective or damaged items?

Defective items may be repaired, exchanged, or refunded at B&H’s discretion for the same model or manufacturer’s equivalent model.

What is the refund process at B&H?

Once B&H receives and inspects your item(s), they will credit your account. Please allow 5-7 days for a credit to appear on your account. The refund method typically matches the original purchase method. Shipping and handling fees are non-refundable.

Are there any special considerations for international returns?

Yes, international returns are subject to additional considerations such as shipping costs, taxes, and duties that may apply.

What is B&H’s policy on gift cards?

Gift cards can be used for purchases by fax, phone, online, or by visiting a B&H store. The balance can be checked on B&H’s website using the card number and PIN. Be mindful of potential fraud, as B&H can close the account if fraudulent activity is detected.

Conclusion

Understanding of B&H’s return policy, warranty claims, and the conditions for non-returnable items, will help you with the purchasing and return process with confidence. Remember, the key to a seamless return experience lies in adhering to B&H’s guidelines, from properly packaging your returns to initiating them within the designated window. With these guidelines, you can enjoy a stress-free shopping experience at B&H, knowing you’re supported every step of the way.