Lane Bryant Return Policy & Refund | A Complete Guide [2024]

When it comes to shopping at Lane Bryant, understanding their return policy and refund process is essential for a seamless experience. Known for catering to the plus-size community with an array of fashion-forward clothing and accessories, Lane Bryant ensures that customer satisfaction remains a top priority. However, understanding the Lane Bryant return policy can seem daunting at first. This article will guide you through the process, providing you with a clear, step-by-step guide on how to handle returns and refunds efficiently.

Store Name	Lane Bryant
Return Window	45 days from the date of purchase (60 days for Lane Bryant Credit Card purchases or for Lane Bryant Reward Members)
Refund Process	Refunds are issued to the original form of payment. Merchandise credit is given if the return is made without a receipt or beyond the return window, at the item's lowest selling price.
Exchange Policy	Direct exchanges via mail are not offered. Customers can return the original item and place a new order for the desired product.
Return Methods	In-store or online via mail.
Customer Service	Available through their Support Center, by phone, or email. Customer service contact numbers include 866-886-4731 (U.S.), 1-614-534-2764 (International), and 1-800-888-4163 (Credit Card)​

Lane Bryant Return Policy

Lane Bryant return policy is designed with flexibility and customer convenience in mind. You have up to 45 days from the date of purchase to return most items, a window that’s extended to 60 days for purchases made with a Lane Bryant Credit Card or for Lane Rewards Members.

To be eligible for a return, items must be in their original condition—unworn, unwashed, and with all tags attached. It’s important to note, however, that final sale items, typically those marked with prices ending in $XX.98, are not returnable or exchangeable.

How to Return Items?

In-store Returns

For those who prefer a hands-on approach, returning items directly to any Lane Bryant store is straightforward. Whether you made your purchase online or in-store, simply bring the items along with the original receipt or packing slip. Remember, identification may be required, so have a photo ID ready. This method not only saves on shipping costs but also allows for immediate feedback and assistance from Lane Bryant’s customer service team.

Mail Returns

If visiting a store isn’t an option, mail returns are equally accessible. Start by initiating the return process through Lane Bryant’s online return portal. You’ll need to follow the prompts, which include entering your order number and email. Be mindful that using Lane Bryant’s return shipping label incurs a fee—$5.95 or $7.95 will be deducted from your refund to cover shipping costs. Once your return is packaged and the label attached, drop it off at the nearest shipping location specified on the label.

Refund Process

Upon the successful return of an item, Lane Bryant processes refunds promptly, ensuring a smooth transition back to your original form of payment. For those who paid via credit or debit card, refunds are typically processed within 7 days, allowing you to see the transaction reflected on your statement shortly thereafter. It’s important to remember, however, that original shipping and handling charges are non-refundable, except in cases where the return is due to an error on Lane Bryant’s part.

For items returned by mail, a deduction of $5.95 or $7.95 for the use of Lane Bryant’s return shipping label will be applied. This fee helps cover the cost of the return process but does not apply to in-store returns, making them a fee-free alternative. Patience is key, as it may take one to two billing cycles for the refund to appear on your bank statement, depending on your financial institution’s processing times.

Exchanges and Special Considerations

Lane Bryant does not facilitate direct exchanges via mail. If you wish to exchange an item, the most efficient method is to return the original item for a refund and then place a new order for the desired product.

This approach ensures that you receive the correct item in a timely manner without waiting for the return and exchange process to complete.

Frequently Asked Questions (F.A.Q)

Can I return an item I bought online to a Lane Bryant store?

Yes, items purchased online can be returned to a Lane Bryant store. This could shorten your wait time for a refund or exchange. Be sure to bring the item in its original packaging along with the purchase receipt and the credit card used for the purchase, if applicable​.

Are there any items that cannot be returned?

Yes, final sale items, especially those priced less than $98 or marked as “final sale” or “as is,” cannot be returned. Lane Bryant also reserves the right to refuse returns on items no longer in stock​​​​.

What about shipping charges for returns?

If you use Lane Bryant’s return shipping label, a fee of $7.95 will be deducted from your refund to cover shipping costs. However, shipping and handling fees already paid on online orders are not refundable​​​​.

Wrapping Up

Understanding the return policy at Lane Bryant ensures you can shop confidently, knowing there are straightforward options for returning items that may not meet your expectations. Whether you opt for in-store or mail returns, the process is designed to be as hassle-free as possible, ensuring customer satisfaction. Remember, keeping your receipt and adhering to the return window significantly smoothens the process, allowing for a quick resolution to any issues with your purchase. For detailed information or updates on the return policy, it’s always a good idea to check directly with Lane Bryant.