Pretty Little Thing (PLT) Return Policy & Refund | A Complete Guide [2024]

In this guide, we have described the Pretty Little Thing (PLT) Return Policy and Refund process. As a beacon of fashion-forward, affordable apparel, PLT has captured the hearts of shoppers worldwide. However, even with the most meticulous selection, there may come a time when an item doesn’t quite match your expectations. This guide will help you with all about returning items to PLT, ensuring a smooth, hassle-free experience that lets you shop with confidence.

Store Name	Pretty Little Thing (PLT)
Return Window	28 days from the date of receipt.
Refund Process	Refunds issued to the original form of payment within 3-5 business days after return is processed.
Exchange Policy	No direct exchanges; must return item for a refund and then place a new order.
Return Methods	Online via the PLT Returns Portal.
Customer Service	Available through email, social media, and a contact form on their website.

Pretty Little Thing (PLT) Return Policy

Pretty Little Thing return policy is designed with customer satisfaction in mind, offering a 28-day window from the date of receipt to return items for a refund or exchange. This policy ensures that if you’re not completely happy with your purchase, you have enough time to make a decision.

The condition is that items must be in their original condition: unworn, unwashed, with all tags intact. Specifically, shoes, should not have been worn outside, adhering to the policy’s guidelines to ensure a successful return​.

How to Return Items?

Returning an item to PLT is a straightforward process. Begin by logging into PLT’s return portal on their official website. You’ll want to repack the items in the original packaging, ensuring that it’s still waterproof and that all tags and labels are attached. Through the portal, you can print a shipping label, which should then be attached to your package. This label ensures the correct address and an easy method to track your return. Once ready, drop off the parcel at your local post office or a chosen shipping provider.

It’s important to note that while the return portal facilitates an easy return process, PLT does not cover the cost of return shipping. A fee may be deducted from your refund to cover the use of the return portal, ensuring the package is sent back correctly.

Exceptions and Non-Returnable Items

The Pretty Little Thing (PLT) return policy has specific exceptions to keep in mind. For health and hygiene reasons, certain items cannot be returned once their packaging has been opened or if the hygiene seal is broken. This includes pierced jewelry, underwear, swimwear, and fashion facemasks, provided the hygiene seal remains intact and all tags are attached.

Similarly, beauty products, including facial and body products, and accessories are non-returnable if they’ve been opened or used, or if their protective seal is not intact. Additionally, shoes must not show signs of wear outdoors, though trying them on indoors is acceptable. It’s crucial to return footwear in its original box to ensure a smooth return process​​.

Most clothing return policies require the return of gifts or promotional items in clothing, such as clothing patches, handicrafts, gift sets, etc. For these items, when handling the return of the goods, they must be packaged and returned intact. 

Can we keep the gift and return the garment? This is not allowed per the return policy. How to keep these favorite patches？ Custom Patches, customize them yourself, and you can also design the style you like.

Refund Process

Understanding the refund process is vital for a seamless return experience. Once your return is received and inspected by PLT, refunds are typically processed within 3-5 business days.

However, it’s important to be aware of any potential delays that might affect the refund timeline, such as those related to COVID-19 policies, including shop or warehouse closures. Keep an eye on your account for the refund, but remember it may take an additional few days for the payment to show up due to processing times by banks or payment providers​​.

Exchange Policy

Pretty Little Thing currently does not offer a direct exchange policy. Instead, if you’re looking to exchange an item, you’ll need to initiate a return for a refund and then place a new order for the desired item.

This approach allows you to quickly receive the item you want without waiting for the return and exchange process. Remember, the return must adhere to PLT’s return policy, with items being unworn, unwashed, and with all tags attached. This method ensures you can select the correct size, color, or style that better suits your needs without delay​

Frequently Asked Questions (F.A.Q)

Can I track my return with Pretty Little Thing?

Yes, PLT sends out notifications once returns are received, although it’s not explicitly stated whether you can track the return every step of the way​​.

Can I Return Pretty Little Thing Products After Use?

No, PLT requires items to be in their original, unworn condition. If an item has been washed or worn, it’s generally discernible and will not be accepted for return​​.

How Long Do Pretty Little Thing Refunds Take?

Refunds are usually processed within 3-5 business days. If you haven’t received your refund within two weeks, it’s advisable to contact PLT customer service for further assistance​​.

Wrapping Up

Understanding the Pretty Little Thing (PLT) return policy and refund process is straightforward when you’re armed with the right information. By understanding the steps for returning items, knowing what cannot be returned, and following the tips provided, you can shop with confidence, knowing that PLT supports a customer-friendly return policy. This will help with your online shopping experience with PLT as enjoyable and hassle-free as possible.