Ulta Return Policy: How to Return Used Products and More

Shopping for beauty products can sometimes be hit-or-miss. Whether you bought the wrong shade of foundation or a skincare product that didn’t suit your skin, Ulta Beauty has one of the most flexible return policies to ensure customer satisfaction. The Ulta return policy is designed to accommodate various return scenarios, making it easy to return products whether you’ve purchased them online or in-store.

Ulta Return Policy: Hassle-Free Returns with Flexibility and Convenience

 

 

Ulta provides a generous 60-day return window from the date of purchase, allowing customers to return items for a full refund, as long as they have proof of purchase. Even if you’ve lost the receipt, Ulta can often look up your transaction using your Ultamate Rewards account. Without a receipt, store credit is offered based on the product’s lowest price over the past 90 days.

For returns between 60 and 90 days, Ulta still accepts products, though you’ll only receive store credit instead of a refund. What makes Ulta unique is its policy on opened and gently used products, allowing customers to return even tried products for store credit or a refund, making shopping hassle-free.

Easy Returns: Online or In-Store, Ulta Has You Covered

 

Ulta makes returns simple, whether you shop online or in-store. For online purchases, you can either return your item at any Ulta store, avoiding shipping fees, or mail it back. In-store returns for online orders require the packing slip or email confirmation. For mail returns, logging into your Ulta Beauty account allows you to print a return label, though return shipping costs aren’t covered unless the product was damaged or sent incorrectly.

For in-store purchases, the process is even more straightforward. Just bring the item and your receipt, or let Ulta look up your purchase through your Ultamate Rewards account. Even without a receipt, you can still get store credit.

Special Return Rules for Specific Products

 

 

Some Ulta products have unique return conditions to keep in mind. Here’s a quick breakdown:

• Hair Tools & Electronics: These items often need to be returned in their original packaging, with all accessories included. If the product has been used, the return might still be accepted, but there could be certain restrictions. It’s always smart to check the return terms for high-value items like these before purchasing.
• Perfumes: You can return lightly used perfumes within the 60-day return window. If you don’t have the receipt, Ulta will offer store credit, making the process hassle-free even without proof of purchase.
• Gifts: Ulta does not issue cash refunds for returned gifts. Instead, you can either exchange the gift for another product of equal value or get store credit. Without a receipt, the credit will reflect the lowest price of the item in recent months.

These special rules ensure that, while Ulta offers flexibility, some products need a little extra attention during the return process.

Ulta’s Return Policy: Important Limitations and Exceptions

Although Ulta is known for its flexible return policy, there are a few important limitations to keep in mind. If the company notices that a customer is making frequent or fraudulent returns, they reserve the right to limit or refuse future returns. This helps protect the integrity of the system and ensures fair use for all customers. Certain items, such as personalized products, clearance items, and items bought from third-party resellers, are non-returnable and typically marked as final sale. Additionally, products purchased from Ulta at Target locations cannot be returned to standalone Ulta stores and vice versa, so returns must always be made at the original place of purchase. These exceptions ensure that while the policy is customer-friendly, it maintains balance and fairness.

Ultamate Rewards: Simplifying Your Returns

As an Ultamate Rewards member, returning items becomes hassle-free since your purchases are tracked automatically under your account. Even if you lose your receipt, Ulta can access your transaction history, making returns smoother for frequent shoppers. However, keep in mind that any points earned or used for the purchase will be deducted when you return the item. Despite this, the rewards program adds significant convenience to the return process, especially for those who shop often.

 Extra Flexibility for the Festive Season

During the holiday season, Ulta extends its return window, allowing more time for gift returns. This added flexibility makes it easier to exchange or return items, especially after the holiday rush. Whether you shop in-store, online, or through the app, Ulta’s return policy remains consistent, ensuring you have the same options no matter where you make your purchase. This holiday extension helps take the stress out of gift shopping and returns.

Wrapping Up

The Ulta Return Policy stands out for its flexibility, offering a 60-day window for full refunds and up to 90 days for store credit. Whether you shop online or in-store, Ulta ensures a smooth return process, even for opened or used products. Being an Ultamate Rewards member simplifies returns further by tracking your purchases and offering additional convenience. Special conditions for certain items and extended holiday return windows add to the overall customer-friendly approach. Understanding these policies helps you shop confidently, knowing Ulta provides hassle-free options for returns and exchanges.

Frequently Asked Questions (FAQs)

Q1. Can I return used makeup to Ulta?

Yes, Ulta accepts returns of used makeup within the 60-day return window for a full refund or store credit.

Q2. Can I return an item without a receipt?

Yes, Ulta can look up your purchase using your Ultamate Rewards account, or you can receive store credit without a receipt.

Q3. What happens if I return something after 60 days?

Returns after 60 days are accepted for store credit, but no cash refunds are given beyond this window,  according to the Ulta Return Policy.

Q4. Can I return a gift to Ulta?

Yes, you can return gifts, but you’ll receive store credit or an exchange rather than a cash refund.

Q5. Does Ulta refund shipping fees for online returns?

No, shipping fees are not refunded unless the item was damaged or incorrectly shipped.