Hibbett Sports Return Policy & Refund | A Complete Guide [2024]

Shopping at Hibbett Sports offers you access to an extensive selection of athletic footwear, apparel, and equipment tailored to meet the needs of sports enthusiasts and casual wearers alike. Understanding the Hibbett Sports return policy is crucial for a seamless shopping experience. This policy ensures that if your purchase doesn’t meet your expectations, you have a clear path to rectify the situation. In this article, we’ll guide you through the ins and outs of the Hibbett Sports return policy and refund process, ensuring you’re well-informed to shop confidently and with peace of mind.

Store Name	Hibbett Sports
Return Window	60 days from the date of purchase/in-store purchase or shipment date for online orders​.
Refund Process	Refunds are issued to the original form of payment or as store credit​​. If paid with a gift card, refunds are issued on a new Hibbett gift card.
Exchange Policy	Exchanges are subject to the same conditions as returns, implying products must be in original, new condition​​​​. Specific exchange details are based on in-store policies.
Return Methods	In-store or Online via pre-paid return label for online purchases, or directly to a Hibbett store for both online and in-store purchases​
Customer Service	Available through their website for initiating returns, checking order status, and resolving issues. Customer service contact options include email, phone support, and a chat service on their website.

Hibbett Sports Return Policy

Hibbett Sports prioritizes customer satisfaction, offering a generous 60-day return window for items purchased both in-store and online. This policy is designed to give you ample time to decide if your purchase fits your needs and expectations​​​​​​. The return policy stipulates that items must be in “new” condition to qualify for a refund or exchange.

This means that the items should be unworn, unused, and within their original packaging, complete with tags​​​​. This requirement ensures that returned products are in a condition that allows them to be resold, maintaining the quality of goods that Hibbett Sports offers to its customers.

How to Return?

For online purchases, Hibbett Sports has streamlined the return process to make it as hassle-free as possible. You can initiate a return through their online platform, where you’ll be guided to print a pre-paid return label. This label allows you to send back your purchase without incurring additional shipping costs, provided you opt for standard ground shipping​​.

Furthermore, most items can also be returned directly to a Hibbett store, offering you flexibility based on your preference or convenience​​. This approach underscores Hibbett Sports’ commitment to customer satisfaction by providing multiple return options.

Refund Process

Once your return is received and inspected by Hibbett Sports, the refund process kicks in, reflecting the company’s commitment to a straightforward and customer-friendly approach. The refund is usually issued to the original form of payment. This means if you paid via credit card, expect the refund back on the same card. It’s worth noting that the processing time for refunds is designed to be swift, with an aim to complete the process within a few business days from the receipt of the returned item. However, it’s important to allow up to 30 days for the refund to reflect in your account due to varying processing times by different financial institutions​​.

For purchases made with Hibbett gift cards or merchandise credits, the refund policy is equally accommodating. In such cases, the refund amount will be credited back to a Hibbett gift card, ensuring you can use the balance for future purchases either online or in-store​​. This flexibility in the refund process underscores Hibbett Sports’ dedication to ensuring customer satisfaction and loyalty.

Exceptions and Special Considerations

While Hibbett Sports return policy is comprehensive and generous, there are a few exceptions and special considerations to bear in mind. Not all items are eligible for return, especially if they have been worn, used, or are not in their original packaging. This condition criterion is crucial for maintaining the quality and integrity of the merchandise​​​​. Additionally, customized items or those that are inherently non-returnable due to their nature (such as certain large items or those affected by hygiene standards) are exempt from the return policy​​.

It’s also important to highlight that in the case of defective products, the responsibility may fall on the manufacturer rather than Hibbett Sports. In such instances, you may need to initiate a warranty claim directly with the manufacturer, depending on the product in question​​. This approach ensures that any issues are resolved efficiently, keeping in line with the specific warranty terms and conditions set forth by the manufacturers.

Frequently Asked Questions (F.A.Q)

Are there any restocking fees for returns?

No, Hibbett Sports does not charge any restocking fees for returns, whether the purchase was made online or in-store​​.

Can I return online purchases to a Hibbett store?

Yes, most items purchased online can be returned to a Hibbett store, offering you convenience and flexibility​​.

What if I’ve lost my receipt or order documentation?

Items without a receipt or purchase documentation may still be eligible for return, subject to verification and possibly resulting in store credit​​.

Wrapping Up

Hibbett Sports return policy is designed with the customer’s satisfaction at its core. By offering a flexible return window, straightforward refund procedures, and accommodating exceptions, Hibbett Sports stands out as a retailer committed to a positive shopping experience. Whether you’re shopping in-store or online, you can do so with the confidence that your satisfaction is a priority. Remember to keep your purchases in their original condition and retain your receipts to ensure a smooth return process.