Hello Molly Return Policy

Hello Molly Return Policy & Refund | A Complete Guide [2024]

Hello Molly, a leading online fashion retailer known for its trendy and stylish offerings. Understanding a store’s return policy is crucial for a seamless online shopping experience, ensuring you can shop with confidence and peace of mind. In this guide, we have described Hello Molly return policy process and refunds, highlighting key points such as the conditions for returns, the process for both domestic and international customers, and how refunds or store credits are issued.

Store NameHello Molly
Return Window30 days from the delivery date for most items.
Refund ProcessRefunds are primarily issued as store credit valid for 12 months, except for faulty items which may get a refund to the original form of payment​.
Exchange PolicyHello Molly does not offer direct exchanges. Customers can return items for store credit and repurchase.
Return MethodsOnline returns via Happy Returns or Standard Post in the USA; international returns should use local postal services.
Customer ServiceAvailable through email at [email protected] and [email protected] for assistance with returns and refunds.

Hello Molly Return Policy

When shopping with Hello Molly, it’s important to note that you have a 30-day window from the delivery date to return most items, should they not meet your expectations.

To be eligible for a return, items must be in their original, unworn, and unwashed condition, with all tags still attached. This policy ensures that all customers receive high-quality, untouched merchandise, aligning with Hello Molly’s commitment to customer satisfaction.

For customers within the United States, Hello Molly offers several convenient return options. You can choose between Happy Returns and Standard Post, with varying costs associated with each method​​​​.

International customers are advised to use their local postal services for returns, keeping in mind that Hello Molly does not cover return shipping costs. Regardless of your location, ensuring the item is in its original packaging and condition is crucial for a smooth return process​​​​.

Non-Returnable Items

Not all items purchased from Hello Molly can be returned. For hygiene and safety reasons, certain categories of products are excluded from the Hello Molly return policy.

These include, but are not limited to, intimate apparel, swimwear, beauty products, and specific accessories like earrings and hair accessories. Understanding these exclusions is vital before making a purchase, ensuring you are fully aware of which items are considered final sale.

Refunds and Store Credit

In most cases, Hello Molly issues store credit for returned items, valid for 12 months. This store credit can be used for future purchases on the Hello Molly website but cannot be transferred to another person or account​​​​.

Refunds are typically reserved for defective items, requiring photographic evidence to process. This policy underscores Hello Molly’s commitment to quality and customer satisfaction, ensuring you receive items that meet their high standards​​​.

Afterpay Purchases

If you’ve made a purchase using Afterpay, the return process remains consistent with Hello Molly’s standard policy. However, there is a unique consideration regarding refunds: unless the item is faulty, you will receive store credit for the full amount of the unwanted item.

Importantly, your Afterpay payment plan will continue until all installments are completed​​. This approach allows flexibility for Afterpay users, ensuring you can still return items while adhering to Afterpay’s payment schedule.

Returning Without a Receipt or Original Box

Hello Molly understands that sometimes, receipts are misplaced, or original packaging is discarded. Fortunately, the retailer accommodates returns under these conditions. For returns without a receipt, Hello Molly leverages your online account, order number, and email address to process the return, eliminating the need for a physical receipt​​.

Furthermore, if you’ve lost the original box or packaging, you’re encouraged to ensure the item is clean, unworn, and meets the return requirements before initiating the return process. This flexibility underscores Hello Molly’s commitment to customer convenience and satisfaction.

Handling Defective Items

Encountering a defective item can be disappointing, but Hello Molly has a straightforward process for addressing such issues. If you receive an item with a manufacturing fault, you’re encouraged to contact Hello Molly’s customer service team as soon as possible, providing photographic evidence of the defect​​.

Following an assessment, if your return is approved, you’ll receive instructions for returning the item, potentially qualifying for a refund or store credit. This policy ensures that any concerns regarding item quality are promptly and fairly addressed.

Frequently Asked Questions (F.A.Q)

Does Hello Molly offer free returns?

No, Hello Molly does not offer free returns. Customers are responsible for the return shipping costs unless the item is faulty.

How does Hello Molly handle exchanges?

Hello Molly does not offer direct exchanges. Instead, once your return is processed, you will receive store credit that you can use to reorder the correct size or color, or choose another item from their range.

What is the turnaround time for returns at Hello Molly?

Returns are usually processed within 7 business days once they reach Hello Molly’s office. However, this timeframe can vary, especially during busy periods like holidays.

How does international shipping work with Hello Molly?

Hello Molly ships internationally using various couriers, primarily via USPS or DHL Ecommerce. International delivery timeframes can vary, with an average of up to 2 weeks. Duties, taxes, or customs fees may be calculated at checkout and are the customer’s responsibility in certain countries.


Navigating Hello Molly’s return and refund policy is straightforward, thanks to the retailer’s clear guidelines and customer-centric approach. Whether you’re dealing with Afterpay purchases, lost receipts or boxes, defective items, or simply need to understand processing times, Hello Molly strives to make the return process as seamless as possible.

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