Cider Return Policy

Cider Return Policy & Refund | A Complete Guide [2024]

In today’s fast-paced world of online shopping, understanding a retailer’s return policy is as crucial as finding the right product. Cider, a leading fashion e-commerce platform, is renowned for its trendy selections and customer-friendly policies. Whether you’re a new shopper or a regular customer, being familiar with Cider return policy, refund, and exchange guidelines can enhance your shopping experience, ensuring you shop with confidence. This article will help you with the process, guiding you through each step to make your post-purchase journey as smooth as possible.

Store NameCider
Return Window14 days from the date of receipt​.
Refund ProcessRefunds are issued to the original form of payment or as store credit within 7-10 business days.
Exchange PolicyExchanges are not directly offered. Customers must return the item and place a new order.
Return MethodsVia the Cider app, emphasizing the digital-first approach for processing returns​.
Customer ServiceContact through email for support on returns and exchanges; detailed contact information available on Cider’s website​.

Cider Return Policy

Cider return policy is designed with the customer’s satisfaction in mind, allowing you to return items within 14 days from the day you receive your order. This period provides ample time to decide if the product meets your expectations.

However, Cider maintains a commitment to quality and fairness; thus, all returns must meet specific conditions. Products need to be in their original, unused, and unworn state, with all tags attached and in their original packaging. This ensures that returns are processed efficiently and fairly for all parties involved​​​​.

How to Initiate a Return?

Initiating a return with Cider is a straightforward process, primarily conducted through their mobile app. This digital-first approach is designed to streamline the return process, making it convenient for you to manage your returns directly from your smartphone. Here’s a simplified guide:

  1. Download the Cider app and log in using the email address associated with your purchase.
  2. Navigate to the “Orders” section and select the order you wish to return.
  3. Confirm receipt of your order, if you haven’t done so already.
  4. Follow the prompts to initiate the return process, adhering to the instructions provided.

By following these steps, you can ensure your return request is processed smoothly and efficiently​​​.

Eligible Items for Return

When considering returning an item to Cider, it’s important to know which products are eligible for return. The Cider return policy is clear: items must be in their original, unused, and unworn condition. This includes having all original packaging and tags still attached. Specifically, for items like swimwear, the hygiene stickers must be fully intact, ensuring that the item has not been used.

This meticulous attention to the condition of returned items ensures that the integrity of products is maintained for all customers. It’s also worth noting that certain items, such as those marked as final sale, are not eligible for return under any circumstances. This policy helps Cider maintain its commitment to quality and customer satisfaction​​.

Refund Process

Understanding the refund process is crucial for a seamless return experience. Once you’ve initiated a return following Cider’s guidelines, the timeline for refunds comes into play. Typically, the process involves submitting your return request through the Cider app or website, sending the item back to Cider’s warehouse, and then awaiting confirmation of the return.

Cider strives to process refunds promptly, usually within 7-10 business days upon receipt of the returned item at their warehouse. Refunds are issued to the original payment method or as store credit, depending on your preference and the circumstances of the return. It’s essential to keep in mind that original shipping costs are generally non-refundable, emphasizing the importance of making informed purchases​​​​.

Exchange Policy

Cider’s approach to exchanges is designed to ensure customer satisfaction while maintaining efficiency. While direct exchanges are not offered, Cider simplifies the process by allowing you to return an unwanted item and place a new order for the desired product.

This method accelerates the receipt of your preferred item without waiting for the traditional exchange process. Once Cider receives your return and processes the refund, you can reorder at your convenience, ensuring you get the exact product you’re after.

Shipping Costs and Logistics

A key aspect of Cider’s return policy is the handling of shipping costs. For your first return, Cider generously covers the shipping, offering a prepaid shipping label for a hassle-free return process. This policy applies to orders within certain countries, highlighting Cider’s dedication to customer convenience.

However, it’s important to note that for subsequent returns of the same order, the shipping costs fall on the customer. International customers are also required to manage their return shipping costs, emphasizing the need to be certain of your purchases to avoid additional expenses​​​​.

Frequently Asked Questions (F.A.Q)

What are the shipping costs for returns?

Cider offers free returns for your first order by providing a prepaid shipping label. However, for international returns or subsequent returns from the same order, the shipping costs will be the customer’s responsibility​​​​.

How long does it take to process my return or exchange?

After Cider receives your returned package at their warehouse, the refund process typically takes 7-10 business days. The efficiency of this process underscores Cider’s commitment to customer satisfaction​​.

Can I return an item I purchased on sale?

Items marked as “Final Sale” are not eligible for returns or refunds. This policy ensures that sale items are final, encouraging customers to make thoughtful purchases during promotional periods​​.


Cider’s return, refund, and exchange policies are designed with customer satisfaction at their core, offering clear, concise guidelines to ensure a positive shopping experience. From the initiation of a return to the final processing of a refund or exchange, Cider aims to make each step straightforward and customer-friendly. Remember, the key to a hassle-free return experience lies in understanding and adhering to Cider’s policy requirements, ensuring that items are returned within the specified period and in their original condition.

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