DSW Return & Refund Policy | A Complete Guide [2024]

Shopping at Designer Shoe Warehouse (DSW) offers not just a vast selection of shoes and accessories but also a customer-friendly return and exchange policy designed to ensure your utmost satisfaction. Whether you’re shopping online or in one of their physical stores across the United States, understanding DSW policy return and refund policy can make your shopping experience worry-free. This guide will walk you through everything you need to know about returning or exchanging your DSW purchases in 2024.

Store Name	DSW (Designer Shoe Warehouse)
Return Window	90 days from the date of purchase
Refund Process	Refunds are issued to the original form of payment, including PayPal. After 90 days, a merchandise credit is issued regardless of the original form of payment.
Exchange Policy	Exchanges within 60 days are credited to the original form of payment. After 60 days, exchanges are issued as merchandise credit. Special considerations apply for gift exchanges and PayPal purchases.
Return Methods	In-store or online. Items purchased online can be returned in-store, but items purchased in-store cannot be returned online.
Customer Service	Available for assistance with returns, exchanges, and any other inquiries.

DSW Return Policy

DSW makes it clear that customer satisfaction is their priority. If you’re not completely happy with your purchase, the company offers an easy return and exchange process. Whether you choose to return your merchandise back to dsw.com or to a DSW store, the process is designed to be straightforward.

For those who have shopped from DSW Canada, it’s important to note that any returns or exchanges must be processed through the same channels, ensuring a seamless experience tailored to the specific purchase location.

DSW’s return policy is generous, offering a 90-day window from the original purchase date for you to return merchandise for any reason. To receive a full refund to your original form of payment, including PayPal, items must be unworn, in their original packaging, and accompanied by the original sales receipt or shipping invoice.

However, if you find yourself outside the 90-day window, DSW still accommodates returns by issuing a merchandise credit, ensuring that you’re not left at a disadvantage.

DSW Refund & Exchange Policy

Exchanges are just as customer-friendly, with a 60-day window provided for processing with the original sales receipt or shipping invoice. This period allows for credit to be issued back to the original form of payment. For exchanges occurring after 60 days, DSW offers a merchandise credit for any difference owed, showcasing flexibility in its approach to customer service.

Gift recipients are not left out, as merchandise received as gifts can be returned or exchanged, with refunds automatically issued to the original form of payment or as a merchandise credit when processed in-store.

For those who use PayPal, DSW recommends in-store exchanges when possible, highlighting a tailored approach to handling different payment methods to ensure customer convenience.

Special Considerations for Returns and Exchanges

DSW’s return and exchange policy includes several special considerations to ensure transparency and fairness. For returns made without the original sales receipt or shipping invoice, DSW provides a merchandise credit equal to the current selling price of the item.

This policy underscores DSW’s commitment to customer satisfaction, even when proof of purchase is not available. However, DSW may limit the number of returns permitted without a receipt, and a valid ID is required, to ensure the integrity of the return process.

Purchases made as part of a Buy One Get One (BOGO) promotion are also eligible for return or exchange. DSW handles these returns or exchanges on a pro-rated basis, reflecting the discount applied at the time of purchase.

Final Sale Items

DSW designates certain items as “FINAL SALE,” meaning these items cannot be returned or exchanged for any reason. This category includes fragrances, dry shampoos, nail polish, facial care products, products containing alcohol, rechargeable batteries, and USB rechargeable devices, among others. These “Specialty Products” are final sale once opened or if the original packaging or seal is broken or removed.

However, if these products remain unopened and in their original packaging, they can be returned to any DSW store, offering a degree of flexibility for unopened purchases. It’s important to note that specialty products cannot be returned to dsw.com, emphasizing the need to review your purchase decision carefully for these items.

DSW VIP Elite Members

For DSW VIP Elite members, the return policy extends even further, allowing returns up to 365 days from the original purchase date for all purchases made after April 30, 2018.

This extended period is a testament to DSW’s commitment to providing exceptional service and satisfaction to its most loyal customers, offering unparalleled flexibility for returns and exchanges.

Tips for a Smooth Return and Exchange Process

To ensure a hassle-free return or exchange experience at DSW, consider the following tips:

• Keep Original Packaging and Receipt: Retaining the original packaging and receipt or shipping invoice can simplify the return process, ensuring you receive the full refund to which you’re entitled.
• Understand FINAL SALE Conditions: Be aware of which items are marked as FINAL SALE to avoid any surprises if you decide the product isn’t for you.
• Mind the Timeframe: Keep track of the return and exchange windows—90 days for returns and 60 days for exchanges—to ensure you don’t miss out on the opportunity to return or exchange your purchase.

By following these guidelines and understanding DSW’s return and refund policy, you can shop with confidence, knowing that DSW values your satisfaction and provides a supportive framework for returns and exchanges.

Frequently Asked Questions (F.A.Q)

Can I return online purchases in-store at DSW?

Yes, DSW allows customers to return online purchases at any DSW store located in the U.S. This provides convenience and flexibility for customers who prefer to handle returns in person.

How long do I have to return items to DSW?

DSW offers a 90-day return window from the original purchase date for a full refund to your original form of payment, provided the merchandise is unworn and in its original packaging.

Are there any items that cannot be returned or exchanged?

Yes, items marked as FINAL SALE cannot be returned or exchanged. Additionally, specialty products such as fragrances, nail polish, and certain electronics are considered FINAL SALE once opened.

What if I don’t have my original receipt?

DSW can issue a merchandise credit for returns made without the original sales receipt or shipping invoice, based on the current selling price of the item. A valid ID is required for these returns.

Can I return items purchased with a gift card?

Yes, items purchased with a gift card can be returned. The refund will typically be issued back onto a gift card for future use at DSW.

Wrapping Up

DSW’s return and refund policy is designed with customer satisfaction in mind, offering a generous 90-day return window, straightforward in-store and online return options, and special considerations for VIP Elite members. By understanding the nuances of this policy, customers can shop with confidence, knowing they have the flexibility to return or exchange items if their purchase doesn’t meet their expectations.