Dicks Shoe Return Policy

Dicks Shoe Return & Refund Policy | A Complete Guide [2024]

When you purchase a new pair of shoes, whether for sports, hiking, or everyday wear, you’re investing in your comfort and performance. But what happens if those shoes don’t meet your expectations, or you simply change your mind? Understanding the return and refund policy of where you bought them is crucial. Today, we’ll go through the return policy of Dick’s Sporting Goods, a leading retailer of athletic and outdoor wear, and specifically, their shoe return policy for 2024. This guide will help you with how to do returns and refunds, making your shopping experience worry-free.

Store NameDicks Shoe
Return Window90 days from the date of purchase
Refund ProcessRefunds are issued to the original form of payment or as store credit.
Exchange PolicyExchanges for different sizes, colors, or styles are allowed if the product is in original condition.
Return MethodsIn-store or Online
Customer ServiceAvailable

Dicks Shoe Return policy

One of the first things to check in a return policy is the time frame. Typically, retailers allow a certain period post-purchase during which you can return the product. For Dick’s Sporting Goods, it’s common for the store to offer a 90-day return window. This generous period gives you ample time to decide if your new shoes are the right fit for you.

Having your receipt or proof of purchase is essential for a smooth return process. This documentation helps the store verify your purchase and streamline the refund or exchange.

If you’ve misplaced your receipt, don’t worry. Dick’s Sporting Goods often has ways to confirm your purchase through other means, such as credit card transactions or membership accounts.

Conditions for Returns & Exceptions

The condition of the product upon return is a pivotal aspect of the policy. Dick’s Sporting Goods, like many retailers, requires that shoes be returned in their original, unworn condition, and accompanied by the original packaging. This ensures that the product can be resold and that the return is fair to both the consumer and the retailer.

No return policy is without its exceptions. Certain items, such as clearance shoes or those bought during specific promotions, might have different return conditions. It’s always a good idea to inquire about these exceptions at the time of purchase to avoid any surprises.

Refund Process

Understanding how your refund will be processed is key. Dick’s Sporting Goods typically issues refunds in the original form of payment. However, if that’s not possible, they may offer store credit instead. This flexibility ensures that you’re reimbursed in a way that’s convenient for you.

The processing time for refunds can vary, but it’s usually completed within a few business days. It’s important to note that while the store processes the refund promptly, the time it takes for the funds to appear in your account might depend on your bank or credit card company.

How to Return Shoes at Dicks Shoe?

In-Store Returns

Returning shoes to a Dick’s Sporting Goods store is straightforward. Simply bring the shoes, along with the original packaging and receipt, to any store location. A staff member will assist you with the return process, ensuring it’s quick and hassle-free. This method is ideal if you’re looking for an immediate exchange or refund.

Online Returns

For shoes purchased online, the return process might involve a few more steps, but it’s designed to be just as convenient. You’ll typically need to log into your account on the Dick’s Sporting Goods website, select the order you wish to return and follow the instructions provided. This may include printing a prepaid shipping label and dropping the package off at a shipping center. Remember, the condition of the product and the return window apply just as it does for in-store purchases.

Exchange Policy

If you’re interested in exchanging the shoes for a different size, color, or style, Dick’s Sporting Goods accommodates this preference. The process is similar to a return, where the product must be in its original condition and within the return period. Exchanges can be done both in-store and online, providing flexibility based on your needs.

Frequently Asked Questions (F.A.Q)

Can I return shoes worn outside?

Shoes must be in new, unworn condition to qualify for a return. This means that shoes worn outside may not be eligible.

What if I don’t have my receipt?

While a receipt facilitates the return process, Dick’s Sporting Goods can often verify purchases in other ways, such as through your rewards account or the credit card used for the purchase.

Are there restocking fees?

Typically, there are no restocking fees for returning shoes, but it’s wise to confirm this at the time of purchase or by checking the latest return policy online.

Tips for a Smooth Return Process

  • Keep Your Receipt: Always keep your receipt or proof of purchase until you’re sure you’re satisfied with your shoes.
  • Check the Condition: Before deciding to return, ensure the shoes are in their original, unworn condition and that you have all the original packaging.
  • Understand the Policy: Familiarize yourself with the return policy’s specifics, including the return window and any exceptions.
  • Ask Questions: If you’re unsure about any part of the return process, don’t hesitate to ask a store employee or contact customer service for clarification.


Understanding Dick’s Sporting Goods’ shoe return and refund policy ensures that you can shop with confidence, knowing that your satisfaction is a priority. Whether you need to return a pair of shoes in-store or online, the process is designed to be customer-friendly and efficient. By keeping your receipt, ensuring the product remains in its original condition, and familiarizing yourself with the policy details, you can navigate returns and exchanges effortlessly. Should you have any further questions, Dick’s Sporting Goods’ customer service is always there to help, ensuring your shopping experience is nothing short of excellent.

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