Urban Outfitters Return and Refund Policy [2024
Shopping is always exciting until you realize that an item doesn’t quite meet your expectations. If you’ve recently purchased from Urban Outfitters, knowing the return and refund policy can make a world of difference.
This guide covers every detail of Urban Outfitters’ policies, making it easy to understand your options and avoid any surprises. Whether you’re considering an exchange or need a full refund, you’ll find everything you need to know here. Read on to discover the best ways to make returns at Urban Outfitters and ensure a smooth experience.
Urban Outfitters Return Policy
Urban Outfitters offers a straightforward return policy designed to keep the process simple. If you’re not completely satisfied with your purchase, most items can be returned within 30 days. This 30-day window applies to both in-store and online purchases, giving you flexibility in how you choose to return or exchange. But remember, items must meet certain conditions to be eligible for returns.
To qualify for a return, items must be unused, unwashed, and in their original packaging. Tags should still be attached, as this confirms the item hasn’t been worn or altered. Urban Outfitters is strict about the resale condition, so keep the item in its original state to avoid any issues.
Whether you’re returning in-store or by mail, having proof of purchase is crucial. Receipts or online order confirmations make the process faster and ensure you get the full amount back. Without a receipt, Urban Outfitters may only offer store credit at the current selling price, which might be lower than what you paid. So, always keep a record of your transactions for smoother returns.
It’s important to act within the 30-day timeframe. If you miss this window, the store may decline the return, or you could be offered a lower credit value. For online purchases, remember that the 30 days begin once you receive the item, not from the purchase date.
How to Return Items?
Urban Outfitters provides multiple return options, allowing customers to choose the method that best fits their convenience. Whether you prefer in-store returns or mailing items back, each option comes with specific guidelines to make the process as smooth as possible.
If you made a purchase in-store or online, you can bring the item to any Urban Outfitters location. Just make sure to bring your receipt or order confirmation along with the item. This method is fast and avoids shipping costs, making it ideal for those near an Urban Outfitters store. However, note that certain items, like furniture or large-sized products, are not eligible for in-store returns and need to be returned via mail.
For those who purchased online, Urban Outfitters also offers a mail return option. Start by logging into your Urban Outfitters account and navigating to the order history section. Select the item you wish to return and follow the on-screen instructions to initiate the return process. After confirming, you can print a prepaid return label, which will have a $5 restocking fee deducted from your refund once the return is processed. Simply pack the item securely, attach the label, and drop it off at a designated shipping location.
When using the mail return option, keep in mind that a $5 restocking fee applies. This fee is deducted from the refunded amount, and it covers the return shipping costs. However, in-store returns don’t incur this fee, making them a more cost-effective option if you have a store nearby.
When returning items by mail, expect a processing time of 1–2 weeks after Urban Outfitters receives the package. Be sure to track your shipment to confirm its arrival at their return center.
Exceptions and Non-Returnable Items
While Urban Outfitters has a fairly flexible return policy, there are some important exceptions to keep in mind. Not all items qualify for returns, and understanding these restrictions can help you avoid any unexpected surprises when making a purchase.
Certain items are marked as “final sale” and are non-returnable, regardless of condition or purchase date. Final sale items are often heavily discounted or part of a clearance. Once purchased, they cannot be returned or exchanged, so it’s essential to be certain about these purchases.
For hygiene reasons, items like intimate apparel and swimwear have specific conditions. They can be returned only if they are unworn, unwashed, and retain all original tags and hygiene liners. If any of these conditions are not met, Urban Outfitters reserves the right to deny the return. This policy ensures that these sensitive items are kept in pristine condition for all customers.
Furniture purchases are a bit different from regular items. Furniture can only be returned within 30 days of delivery and must go through Urban Outfitters’ mail return process rather than being returned in-store. Additionally, furniture returns may be subject to a restocking fee, which varies based on the item. To initiate a furniture return, it’s recommended to contact Urban Outfitters’ customer service to arrange for pick-up or delivery.
Urban Outfitters does not accept returns on gift cards. Once purchased, gift cards cannot be refunded or exchanged for cash. However, they remain valid indefinitely and can be used for future purchases both in-store and online.
If you receive an item that’s defective or damaged, Urban Outfitters will accommodate returns even if the item falls under a non-returnable category. In such cases, you can reach out to customer support to initiate a return or exchange.
Refund Policy
Urban Outfitters aims to make refunds as quick and convenient as possible. Once your return has been received and processed, refunds typically follow a standard timeline and are issued to the original payment method. Here’s what to expect.
After Urban Outfitters receives your returned item, the processing period generally takes around 1-2 weeks. During this time, the item is inspected to ensure it meets the return criteria. Once approved, a refund is issued within 1-3 business days. However, the total time may vary based on your payment provider, so allow a few extra days for the refund to appear in your account.
Refunds are always credited back to the original form of payment. For example, if you paid with a credit card, the refund will return to that card. This policy ensures that the funds go back to the rightful owner and makes it easier to track transactions. If the original payment method is no longer available, such as a lost or expired card, contact Urban Outfitters’ customer service for assistance in processing your refund.
When using the mail return method, a $5 restocking fee applies, which will be deducted from the refunded amount. This fee covers part of the shipping and processing costs. In-store returns, however, do not incur this fee, making it a cost-effective option if you’re near a store location.
For non-returnable items, like final sale or customized products, refunds are generally not available. In cases where the item is defective or was damaged during delivery, Urban Outfitters may provide an exception. You can reach out to customer service to address such cases, and they may issue a refund or replacement.
Frequently Asked Questions (F.A.Q)
Can I return an item without a receipt?
Yes, but the process will differ. Without a receipt, Urban Outfitters may offer store credit rather than a cash refund. The credit will be issued at the item’s current selling price, which may be lower than the original purchase price. Having proof of purchase ensures you receive the full refund, so it’s best to keep your receipt or email confirmation until you’re sure about your purchase.
Are there any fees associated with returns?
Yes, if you return an item by mail, a $5 restocking fee applies and is deducted from the refund amount. However, in-store returns are free and do not incur this fee. Choosing the in-store return option can save you money if there’s a location nearby.
Can I exchange an item instead of returning it?
Absolutely. Urban Outfitters offers exchanges, but it’s easier to handle in-store. For online purchases, you can initiate a return and then place a new order for the replacement item. This approach ensures you get the exact item or size you want without waiting for the return to process.
What if I receive a damaged or defective item?
In cases of damaged or defective items, Urban Outfitters will gladly accept the return and may even waive the standard restocking fee. You should contact customer service to arrange a return, exchange, or refund. Damaged items are eligible for returns regardless of typical restrictions, ensuring customers receive the quality they expect.
Can I return items purchased with a gift card?
Yes, items purchased with a gift card can be returned, but refunds will be reissued as store credit. This allows you to use the balance for future purchases without losing value. However, refunds will not be issued as cash for items bought with gift cards.
Wrapping Up
Returning items to Urban Outfitters is straightforward when you understand their policies. By knowing the guidelines and timeframes, you can make informed decisions on purchases and avoid unnecessary stress if a return is needed. Key things to remember include keeping items in their original condition, retaining proof of purchase, and acting within the 30-day window. With options for both in-store and mail returns, Urban Outfitters gives customers flexibility in how they handle returns.
