Carter's Return Policy

Carter’s Return Policy & Refund | A Complete Guide [2024]

Shopping for your little ones should be an enjoyable experience, filled with the anticipation of seeing them in adorable outfits. Carter’s, a renowned name in children’s apparel, understands this sentiment deeply. Recognized for its quality and stylish range, Carter’s also stands out for its customer-friendly return policy. This article will guide you through Carter’s Return Policy & Refund & Exchange process, ensuring your shopping experience is as seamless and satisfying as the clothes you choose for your children.

Store NameCarter's
Return Window90 days from the date of purchase.
Refund ProcessRefunds are issued to the original form of payment within 90 days; after 90 days or without a receipt, refunds are provided as merchandise credit.
Exchange PolicyIn-store exchanges are allowed. For online purchases, items must be returned and a new order placed for a different size, color, or style if the product is in original condition.
Return MethodsIn-store, Online, or By Mail.
Customer ServiceAvailable through phone at 877-333-0117, or by visiting their website for more contact options.

Carter’s Return Policy

Carter’s return policy is straightforward and accommodating, allowing returns within a generous 90-day period. Whether you’ve changed your mind, encountered an issue with the product, or simply need a different size, Carter’s policy is designed with your convenience in mind.

Here, we have described how you can return, whether you purchased in-store or online, and even without a receipt.

How to Return Items?

In-store Returns

Returning items directly to a Carter’s or OshKosh B’gosh store is a breeze. Simply bring the item along with the original receipt or packing slip. This method not only makes the return process efficient but also gives you the chance to browse for immediate exchanges or replacements.

Online Returns

For those who prefer shopping from the comfort of their home, Carter’s accommodates online returns with an interactive tool that simplifies the process. You don’t even need to log into your account; just use your order number, email ID, and zip code to get started. After filling out the form on the back of your packing slip, pack your return item securely, include the form, and mail it to Carter’s designated return address.

Returns by Mail

Whether you shopped in-store or online, you have the option to mail your returns. Carter’s provides a clear address for sending back your items. Remember, it’s essential to include the completed form from your packing slip to ensure your return is processed smoothly.

Carter’s Exchange Policy

At times, an exchange might suit your needs better than a return. Carter’s exchange policy is just as customer-centric. If you purchased your item in-store, you could directly exchange it at any Carter’s location.

However, online purchases need to be returned for a refund, after which you can place a new order. This policy ensures you get exactly what you need, even if it means an extra step for online shoppers.

Special Considerations

Without Receipt Returns

Carter’s recognizes that sometimes receipts get lost. In such cases, they offer the option to return items without a receipt. The process involves attempting to locate your purchase in their system to process it as a “return with receipt.” If unsuccessful, you’ll still have the opportunity to return the item, but the refund will be issued as merchandise credit at the item’s current selling price, ensuring you’re never left at a disadvantage.

After 90 Days Returns

Life gets busy, and sometimes a return cannot be made within the ideal timeframe. Carter’s addresses this by allowing returns even after 90 days. The refund for these late returns is based on the current price of the item, acknowledging the value of your purchase at the time of the return.

Carter’s Gift Return Policy

Gift returns are handled with the same care and consideration, allowing items to be returned in new condition with original tags attached. The refund for gift returns is provided as a merchandise credit, ensuring the gift’s value is preserved for future purchases.

Carter’s Refund Policy

Carter’s strives to process refunds promptly and efficiently. If you return an item within the 90-day window and it meets the return conditions, the refund is issued to the original mode of payment.

For those returning items without a receipt or after 90 days, Carter’s offers merchandise credit, ensuring you always receive value for your returns.

Frequently Asked Questions (F.A.Q)

Can I exchange my Carter’s purchase online?

Online purchases need to be returned for a refund. You can then place a new order for the desired item.

Is the return label refundable?

When you return an item using Carter’s prepaid label, the cost of the label may be deducted from your refund.

How can I return an item without a receipt?

Carter’s can attempt to locate your purchase in their system using your provided details. If not found, a merchandise credit will be issued at the item’s current price.


Carter’s Return Policy & Refund & Exchange process is designed with your convenience and satisfaction in mind. With options to return items in-store, online, or by mail, and the flexibility to handle returns with or without a receipt, Carter’s ensures a hassle-free shopping experience. Remember, engaging with Carter’s customer service can provide additional guidance and help tailor the return process to your needs, making sure you and your little ones are always dressed in happiness.

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