REVOLVE Return Policy

REVOLVE Return Policy & Refund | A Complete Guide [2024]

If you are looking for REVOLVE return policy and refund policy, then you just have come to the right place. REVOLVE, a beacon in online fashion retail, offers a wide array of chic, contemporary apparel and accessories. Knowing the ins and outs of their return and refund policy can significantly enhance your shopping experience, ensuring it remains hassle-free and enjoyable. Whether you’re a seasoned shopper or new to the platform, this article will give you all the necessary information to shop confidently.

Return Window60 days from the date of purchase for a full refund. Exchanges can be initiated within 90 days.
Refund ProcessRefunds are issued to the original form of payment within 2-3 business days after the return is processed at their facility.
Exchange PolicyExchanges are allowed within 90 days of the purchase date. The item being returned for an exchange must be received within 30 days of initiating the exchange request.
Return MethodsReturns can be made in person via Happy Returns or by mail using a prepaid shipping label provided by REVOLVE. For international returns, specific instructions apply and return shipping costs may be the responsibility of the customer​.
Customer ServiceCustomer service can be contacted for returns and other inquiries at 1-888-442-5830 (USA) or +1-562-926-5672 (International). Email support is available at [email protected].

REVOLVE Return Policy

When shopping at REVOLVE, you’re backed by a customer-friendly return policy designed to make your experience as smooth as possible. You have 60 days from the purchase date to decide if an item is right for you.

To be eligible for a return, items must be in their original condition: unworn, unused, unwashed, undamaged, and with all original tags attached. It’s important to note that items marked as final sale are not eligible for returns, so make sure you’re certain about those purchases.

For customers outside the United States, the return process might involve additional steps or requirements due to customs and international shipping regulations. It’s crucial to be aware that international customers may be responsible for return shipping costs, and any duties or taxes incurred are not refundable.

How to Return an Item?

Initiating a return with REVOLVE is straightforward. Here’s a step-by-step guide to help you through:

  1. Log into Your Account: Access your REVOLVE account and find your order under the “My Orders” section.
  2. Select Items for Return: Choose the item(s) you wish to return and specify the reason for the return.
  3. Print Return Label: Once your return request is approved, you’ll be provided with a return shipping label. Print this label and attach it to your return package.
  4. Package Your Return: Safely pack the items in the original packaging or a secure parcel. Ensure that all items are protected and well-packaged to avoid damage during transit.
  5. Send It Back: Drop off the package at your nearest shipping location. Keep a record of your tracking number for future reference.

After your return is received and inspected, your refund will be processed to the original payment method or as store credit, depending on your preference. Please allow up to two billing cycles for the refund to appear on your statement.

REVOLVE Return Policy for High-Volume Returners

REVOLVE values customer satisfaction but also monitors return patterns to maintain fairness and efficiency. For shoppers who frequently return items, REVOLVE has implemented a modified return policy. This policy affects customers who return merchandise exceeding $7,500 within 12 months or those who send back more than 80% of their purchases.

The aim is to encourage responsible shopping and ensure the return policy is not misused. If you fall into this category, you might notice changes in your return privileges, which could include restrictions on future purchases or alterations to your return process.

Items Not Eligible for Return

Beyond the standard Revolve return policy of items being unworn, unwashed, and with all tags attached, there are specific categories of products that are exceptions to the return policy:

  • Beauty Products: For hygiene reasons, beauty products must be unopened and in their original packaging to be eligible for return.
  • Undergarments and Swimwear: These items must have their hygiene seals intact. If the seal is broken or removed, the item cannot be returned.
  • Final Sale Items: Products marked as final sale are not eligible for return or exchange, regardless of their condition.

Exchange Policy

In addition to returns, REVOLVE offers an exchange option that provides a bit more flexibility. You have up to 90 days from the purchase date to exchange an item. This is particularly useful if you need a different size or color.

The exchange process is similar to returns: items must be in their original condition, and final sale items are not eligible. Exchanges are subject to item availability, so it’s best to initiate the process as soon as possible to secure your desired item.

Frequently Asked Questions (F.A.Q)

Are returns free?

Yes, for US customers, REVOLVE provides a prepaid return shipping label at no cost for returning your order within the 60-day return window​​.

Can I combine returns from different orders?

Yes, if the orders were placed under the same email account, you may return them together in one package. Ensure to include the order numbers inside the package​​.

What if I return a non-REVOLVE item by mistake?

If a non-REVOLVE item is mistakenly returned, contact customer service as soon as possible. While REVOLVE will attempt to assist, they are not liable for replacing, returning, or compensating for items returned in error​​.

What happens if I refuse a package or it’s undeliverable?

Refused or undeliverable packages will be returned to REVOLVE. Contact customer service if you wish to have the package reshipped or if you prefer a refund. Note that reshipment is subject to approval, and processing can take up to 10-14 business days​​.

How to contact REVOLVE customer service?

For any inquiries or assistance, REVOLVE’s customer service can be reached by phone at 1-888-442-5830 (USA) or +1-562-926-5672 (International), or via email at [email protected]​​​​.

Wrapping Up

Understanding REVOLVE return and refund policy sets you up for a worry-free shopping experience. With this comprehensive guide, you can make informed decisions, ensuring that each purchase is exactly what you want. Happy shopping!

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