Hollister Return and Refund Policy [2024]
When shopping at Hollister, understanding the return and refund policy can help you make confident purchasing decisions. Hollister allows returns and exchanges, but requirements differ based on factors like purchase method, location, and time of year.
This guide will clarify the key details you need to know, from general return windows to holiday exceptions, to ensure a smooth return or refund experience.
Hollister Return Policy
In-Store Returns
Returning an item to a Hollister store is simple as long as you adhere to a few key requirements. Hollister’s in-store return policy allows returns within 30 days of purchase, making it convenient for customers who prefer in-person returns. If you’re in the U.S. and hold Gold status in the Hollister House Rewards program, this window extends to 60 days, allowing more flexibility.
For a successful return, the item must be in its original condition. This includes keeping tags attached and ensuring the merchandise is unworn and undamaged. To make the process smooth, bring the original receipt. If you’ve misplaced the receipt, the store may offer merchandise credit at the item’s lowest recorded price. Be prepared to provide a valid ID for verification when returning items without a receipt.
Hollister return policy also specifies that returns and exchanges must occur at the original store or brand. You cannot return Hollister items at Abercrombie & Fitch stores, despite the brand affiliation. Purchases made in Hollister outlet stores must also be returned to an outlet location, following the same guidelines.
Online Returns and Exchanges
If you purchased an item from Hollister’s website, the return and exchange process offers clear steps to follow. Online returns should be initiated within 30 days from the delivery date to receive a full refund. For members of the Hollister House Rewards program at the Gold status level, this timeframe extends to 60 days, providing extra flexibility. Importantly, online orders can be returned either by mail or in-store, though certain conditions apply.
To start a return by mail, you’ll need to package the item securely and include the original invoice or packing slip. Hollister also provides a prepaid return shipping label, which, if used, will result in a $7 deduction from your refund amount. For exchanges, Hollister allows customers to swap for different sizes or colors of the same item, but any price differences may affect the refund value. Remember, merchandise must be in its original condition, with tags attached, and undamaged for eligibility.
Refunds for online returns typically appear on the original payment method within 3-5 business days after Hollister receives and processes the package. If you need a quicker return, you may bring the item and order details to a local Hollister store for processing. This dual return method makes it convenient for online shoppers to get their refund with minimal hassle.
Return by Mail
Returning Hollister items by mail provides a convenient option, especially for online purchases. However, to ensure a successful return, there are specific steps you must follow. First, package the items securely, including the original packing slip or order confirmation. This documentation is essential for tracking and verifying the return, allowing Hollister to process your refund accurately.
When mailing returns within the U.S., Hollister includes a prepaid shipping label with the order, simplifying the process. If you choose to use this label, a $7 fee will be deducted from your refund, covering the cost of return shipping.
Alternatively, you may use your own carrier to mail the items back to Hollister’s distribution center in Ohio. Ensure the package reaches the warehouse within 30 days of the order shipment date (or 60 days for Gold-status members), as returns arriving after this window may not be eligible for a full refund. If approved, the refund will appear on the original payment method within 2-3 business days.
Refunds
When it comes to refunds, Hollister ensures that customers receive their funds through the original payment method. Once your returned items arrive at the distribution center, the refund process generally takes about 2-3 business days. For U.S. bank accounts, funds typically reflect within 3-5 days after processing, though international transactions may require additional time due to banking procedures.
Holiday returns follow a similar process, though with extended deadlines. Purchases made between November 1 and December 31 can be returned until January 31 of the following year, making it easier for holiday shoppers to exchange or refund items bought as gifts. During this period, items returned in their original condition will receive a full refund in the initial form of payment.
If you made your purchase using a gift card, your refund will be issued as a new gift card. Hollister does not allow refunds on gift cards themselves, as all gift card purchases are final. However, merchandise credits can sometimes apply to such cases, allowing for store credit at the lowest sale price.
Exceptions and Exclusions
Hollister return policy has specific exclusions and conditions that are important to keep in mind. Some items are marked as “final sale” and cannot be returned or exchanged under any circumstances. This designation usually applies to clearance and deeply discounted products, so checking your receipt or product label before purchase can help avoid surprises later on.
Personal care items, like perfumes and body products, are also non-returnable due to hygiene reasons. Once opened, these products are considered final sale. Additionally, Hollister gift cards are non-refundable, and once purchased, they cannot be redeemed for cash. If a purchase made with a gift card is returned, the refund will be issued in the form of a new gift card, not cash or credit to your original payment method.
Another aspect to note is that Hollister does not allow cross-brand returns. For instance, merchandise bought at a Hollister store cannot be returned at Abercrombie & Fitch locations, even though the two brands are under the same company. Furthermore, outlet purchases must be returned to outlet locations and cannot be processed at standard Hollister stores.
Frequently Asked Questions (F.A.Q)
Can items be returned without a receipt?
Yes, Hollister allows returns without a receipt, but certain conditions apply. If you lack proof of purchase, you’ll be eligible for a merchandise credit at the lowest recorded selling price, rather than a refund to the original payment method. For verification, you’ll need a valid form of ID, as Hollister tracks unreceipted returns to prevent abuse of this policy.
Can I return a gift to Hollister?
Returning a gift is simple with Hollister. If you have the order number or a gift receipt, you can process the return by mail or in-store. For gifts without proof of purchase, refunds are typically issued as merchandise credit or e-gift cards, sent to the email address associated with the return.
Are holiday purchases eligible for returns?
Yes, holiday purchases made between November 1 and December 31 are eligible for returns through January 31 of the following year. If the item is in its original condition, you’ll receive a full refund in the original payment form. This extended window is designed to accommodate holiday gift exchanges.
How does the return process differ for Hollister House Rewards Gold members?
Gold members enjoy added benefits, including a return window extension. Instead of the standard 30 days, Gold members have 60 days to initiate returns or exchanges, either in-store or online. This extended timeframe applies to both regular and holiday purchases, making it a valuable perk for frequent Hollister shoppers.
Wrapping Up
Navigating Hollister’s return and refund policy doesn’t have to be complicated if you understand the basic guidelines. By keeping receipts, original packaging, and adhering to return timeframes, you’ll ensure a smooth return process. Whether you’re a regular shopper or simply returning a holiday gift, being aware of the policy’s specifics—like in-store versus online returns and the non-returnable items—helps set clear expectations.
